Complaints Procedure

We are committed to providing a high standard of service.

If you are dissatisfied with any aspect of our service, you should raise your concerns with the partner responsible for your matter or contact:

Peter Refahi
MKS London
146 Sopers House
Sopers Road
Cuffley
Hertfordshire EN6 4RY
United Kingdom
Email: prefahi@mks.london

We will acknowledge your complaint promptly and investigate it in accordance with our internal complaints procedure.

If you are not satisfied with our final response, you may refer your complaint to the Legal Ombudsman.

Complaints must usually be made within six months of our final written response and within the applicable time limits set by the Legal Ombudsman.

Legal Ombudsman
PO Box 6167
Slough SL1 0EH
United Kingdom
Telephone: 0300 555 0333
Website: www.legalombudsman.org.uk

You may also raise concerns with the Solicitors Regulation Authority if you believe there has been a breach of the SRA Standards and Regulations:

Solicitors Regulation Authority
The Cube
199 Wharfside Street
Birmingham B1 1RN
United Kingdom
Website: www.sra.org.uk